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1 Level
777 Review
79 Karma

Review on TABLE by Jason Spainhour

Revainrating 4 out of 5

Excellent Omnistage Platform For Customer Service

I was part of their marketing team for several years at large B2B brands - Salesforce being big example (and we had great success with them). They offer very good value proposition compared other competitors who charge thousands per month or even yearly subscription fees depending how many users they support! Support system is not always 100%. It's important but sometimes it can be hard if there are some gaps between different systems/tools within Table commerce itself! Look around before signing up as options may look similar when actually quite differenceely priced considering what level product do have vs dont need which might make huge impact overall cost effectiveness over next couple year period! Very strong competitive advantage due too its ability of delivering integrated omnichannel solution via 1 dashboard rather than each platforms silo solutions; plus excellent API integrations capabilities allowing multiple ecosystems vendors such us Braintree etc integration points ;-) Biggest challenge would probably come into play once clients want customisation made available through own APIs / customization services provided directly outside table ecosystem evs :D The platform is easy to use and the customer service team is always available to assist. The pricing is competitive. We have had no issues as of yet. We are currently using the platform to assist with our customer service team. We use it to help with our customers questions that they have regarding our products. We are able to easily track all of our customer service team's interactions with our customers. This has also allowed our customer service team to easily communicate with our customers.

Pros
  • Customer Service Team
  • Excellent Data analytics capability across entire sales cycle including post sale experience.
  • Easy data retrieval from both CRM, Marketing Automation &_ Webform submission results in single interface
  • Intuitive Dashboard Design + Powerful Analytics Reporting
Cons
  • Somewhat limited functionality without full access rights