Review on Expand Your iPhone and iPad Storage with SanDisk iXpand Flash Drive Go - 256GB Capacity by Matt Duffy

I bought this with backup plans for a number of iOS devices. Unfortunately, it choked on the new iPhone 11 Pro with iOS 13.1.1 out of the box. See my photo. Will my old Lexar 32GB iOS backup device still work with Lexar's Mobile Manager after 4 or 5 years? Yes, I might be able to update the device/settings, but the thing is, with Apple I've gotten spoiled and lazy. I expect everything to work. It's not Windows or Android. Probably back?