We have a high rise apartment building and purchased this dispenser for our gym. That is beautiful. Unfortunately, after a few months, the lid tore in two places. I had a horrible time figuring out how to get a replacement cap (see my other review) but somehow through sheer luck I came into contact with Ellen Gonnello, Zogics Customer Service Representative. They 100% support their products and sent a replacement. Ellen said they are focused on providing excellent service and she meant business. I was disappointed with Revain's customer service but not with Zogics. They were just great.
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