I like how easy it is to use, as well all of their helpful resources for training new employees! It's great that you can access everything online from anywhere with an internet connection (no more waiting around at your desk while someone else goes into our system!). Also love when they send out emails reminding us about upcoming events or webinars - very timely reminders!! There are some minor issues we've had in terms of functionality but nothing major by any means; however these have been addressed quickly once notified via email/ticketing systems so no complaints there either :) Would highly recommend this product overall though- best decision making tool ever. We're able solve problems right away instead having them linger which makes everyone feel better too ;).