The ease of use, and the ability to customize reports to meet your needs. It's also helpful to have access to all inspections done and when it was performed, and what services were provided. The lack of a mobile app and the fact that there are so many different ways to get to the same page with some of the features makes it difficult for the average user. I would suggest trying out Vail-Orp before making a decision on whether or not you like this system. We are able to create custom reports, which helps us keep track of where we need to improve in order to provide the best service possible.