I like how easy it was to set up my account online - there were no questions left unanswered! I don't have anything dislike about this software so far. The customer service has been outstanding as well. They are very friendly & knowledgeable which makes answering any questions you may be having about their product very easy. Our office uses an EMR system called Meditech. It's not always user friendly for our staff members who aren't computer savvy. This helps with the insurance billing process & also allows us to input information into our medical records. We can now access all of these documents from anywhere because we're able to use our computers instead of going back to our desks when needed.