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Jonathan Lloyd photo
Japan, Tokyo
1 Level
685 Review
51 Karma

Review on Yalong by Jonathan Lloyd

Revainrating 1 out of 5

Dissatisfied with the Service and Quality Provided by Yalong

I just made many purchases from Yalong's online store, and I have to admit that I am really dissatisfied with the quality of the products I received. The quality of the apparel, shoes, and jewelry was all below average, and the photographs that were advertised did not match the reality of the items. The materials were of poor quality and easily torn, and the jewelry appeared to be made of plastic but had the look and texture of metal. To add insult to injury, the quality of the customer assistance was below unacceptable levels. They were condescending and unhelpful when I tried to bring to their attention the low quality of the things they were selling. They did not want to give me a refund or an exchange of any kind, therefore I was forced to keep stuff in my possession that I would never wear. Yalong completely failed to meet my expectations as a consumer who places a premium on high-quality products and satisfactory customer service. This online company let me down after I had such high hopes for them, as their products did not live up to my expectations. I would never suggest shopping at this establishment to anyone who values their peace of mind and contentment with the items they have acquired.

Pros
  • Price points that don't break the bank
Cons
  • Used subpar materials