A clear minus, for everything else 5+ stars. After 32 days of daily home use, a picky person didn't need an addition of paraffin wax to get it up to its maximum level. My email to customer service described what happened in melt mode. I don't know if I have a bad block or what happened, is it just a protection loop? I still have a small limitation. Keeping wax melted without waiting 2.5 days or more is a huge improvement. The drawing has almost no effect on the electricity bill! The packaging is great. The construction is excellent. The thinking that went into a very affordable device must have evolved over the years. Blocks for sale that I've seen had 8 pounds of wax while the block currently being shipped is six pounds. This is secondary to a device with reliable temperature control, lots of space and great depth. The scent of the wax is pleasant and light. The method of attachment of the cover is simple and sufficient. Every day before the user comes home, I switch the heating mode from standby to the next heating level. Within minutes, the wax reaches the ideal temperature and melts completely. The controls are simple and easy to read. The power cord is well placed and much better built than the others. The cord length is adjustable by inserting part of the cord into the round slot at the bottom. The legs are well thought out. The design of the unit makes it easy to lift. If it weren't so well constructed, the weight could be a problem for a weak person. If I had an answer from customer service my personal opinion would be a 5 star +++ overall rating. Now it is used on elbows and hands at night and legs every morning.
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