I feel like we are an extension for their in house team when it comes time or needing some creative solutions that they can't provide themselves - even if this is only once every six months! They really understand what you want from your branding package as well how best fit into each other's packages too so there isn’t any wasted effort here (which would be good!). There was one occasion where certain elements didn'nt suit them but with quick feedback everything came back great again which shows true understanding. Nothing at present though just because sometimes these things come up outwith new business partners/clients etc. But nothing major no issues yet thankfully? I love the fact that the team is very responsive and always willing to help. They are very knowledgeable and have a great understanding of the industry. I have nothing to dislike about the team. I would highly recommend them! I am working with them to create a website for a client. They are very professional and always on time. They have a great understanding of the industry and what the client needs.