The ability for me as an individual employee in my position at this time has been able solve many issues that have arisen during our day-to-day operations with their team members - I am not sure if it's because there are so few employees or what but they do seem like very knowledgeable people who can get things done! They also offer great customer service which helps make up some ground when you're working remotely from home all week long without being around other coworkers. There isn't much we dislike about them however sometimes certain updates take longer than expected (a couple days) before going live across multiple sites/locations within NetReps' network. We've had several instances where something happened out side of our control yet still required us having someone else come into work each morning just checking status reports etc. This made sense since most customers didn’t want those tasks handled by anyone outside of IT support staff unless absolutely necessary; therefore making these types of problems.