This tool has helped us manage our volunteers better than before. It has made sure that we have all the information about them at hand and they can be contacted whenever needed. It also helps us keep track of their activities and give feedbacks to them as well. I don't think there is anything I dislike about this tool. I would definitely recommend it for other organizations who are looking into having a good system for managing volunteers. We were able to use this tool to maintain records of our volunteers and make sure that we have all the relevant information about them.