I love how easy it was set up, but also loved all of their customer service! They are always there when you need them which makes me feel like they truly want what's best in my life as well as theirs. There really isn't anything i dislike about this program other than maybe some small things with user interface (like sometimes having issues finding something). This has been very helpful so far because we don’t have any records or paperwork left over from our previous provider anymore; everything gets put into one place where everyone can see/access at once without needing extra copies made by hand etc..