I like that it's easy to navigate through all of my benefits, as well has being able reach out directly with customer service if needed! It would be nice for them also have an app available so you could access your information from anywhere in case there was no internet connection at home or work!! Great tool while working remotely during Covid-19 pandemic.
The ease by which we can see our coverage details without having insurance agents constantly emailing us back/forth about everything (which really doesn't help).