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WEX Benefits Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
HR, Benefits Administration

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Description of WEX Benefits

Discovery Benefits is now WEX. We simplify benefits for everyone by administering a broad range of employee benefits (FSA, HSA, HRA, LSA, Commuter, COBRA, Direct Billing and more) built on modern and reliable technology and supported by our accountable and empathetic service experts. Focus on the things that matter most to you. We’ll take care of the rest.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Easy to use, user friendly benefits and great customer service

I like that it's easy to navigate through, you can see your benefits easily without having too many options or screens open at once! It could be easier for people who are new users of this program - they have so much more information than what we need in order to use our plan effectively (i'm an employee). We've been able solve some problems with their help desk as well because there were issues when trying to access certain things via phone/email etc., but not sure if those solutions would…

Pros
  • Easy navigation between different areas within my account is great; very user friendly website / layout designEasy way from email notification receipt back into payroll systemNo long hours spent waiting around just sitting idly looking out windows until someone helps me figure something elseOutsourced call centres provide prompt service which saves valuable timeNot being charged twice by employers
Cons
  • Minor Issues

Revainrating 4 out of 5

Easy and convenient way to check benefit info

I like that it's easy to navigate through all of my benefits, as well has being able reach out directly with customer service if needed! It would be nice for them also have an app available so you could access your information from anywhere in case there was no internet connection at home or work!! Great tool while working remotely during Covid-19 pandemic. The ease by which we can see our coverage details without having insurance agents constantly emailing us back/forth about everything…

Pros
  • The ease of being able to view coverage information quickly & easily
Cons
  • I wish you could customize the page & layout to best meet your needs

Revainrating 5 out of 5

Easy way keep up compliance & savings

I love that I get answers to my medical questions, which makes it so easy for me when dealing with insurance companies as well! What more could this service do? It has been great and saves me tons of time! They were able to find me a doctor within days after submitting an application - something difficult before we had access to discovery! Also saved us thousands in processing fees for claims. Highly recommend! I have noticed they are not currently offering dental services, but I hear that's…

Pros
  • Quick response times from customer support team during signup process; ability to search through various programs without having separate accounts at each program (ease); ease of use when completing applications online vs phone or paper forms
Cons
  • Secret