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1 Level
778 Review
43 Karma

Review on WEX Benefits by Brandon Gaines

Revainrating 5 out of 5

Easy to use, user friendly benefits and great customer service

I like that it's easy to navigate through, you can see your benefits easily without having too many options or screens open at once! It could be easier for people who are new users of this program - they have so much more information than what we need in order to use our plan effectively (i'm an employee). We've been able solve some problems with their help desk as well because there were issues when trying to access certain things via phone/email etc., but not sure if those solutions would still apply after switching companies?

img 1 attached to WEX Benefits review by Brandon Gaines



Pros
  • Easy navigation between different areas within my account is great; very user friendly website / layout designEasy way from email notification receipt back into payroll systemNo long hours spent waiting around just sitting idly looking out windows until someone helps me figure something elseOutsourced call centres provide prompt service which saves valuable timeNot being charged twice by employers
Cons
  • Minor Issues