In one word, amazing. This unit was delivered exactly as described and much quicker than quoted. If you are not a fairly advanced handy person do not attempt to put this in your self. The directions leave something to be desired. Overall this unit is extremely quiet, I didn’t think it was running at first. The fit and finish of the machine is beautiful. The install took about eight hours for me, if you know what you’re doing it will be much quicker than that. I have never installed one of these units before. In New Hampshire we are in late spring right now, my house is about 650 ft.² and this 12,000 BTU unit cools this space without a problem. I look forward to the opportunity to really try the heating of this unit. At this point it has only been a test run but the heat comes right out and it shouldn’t have a problem keeping up with our demand. The electric company is currently offering rebates which pay for this unit completely. I would buy this unit and install it again if anything should ever ha
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