It's user friendly, quick turnaround time for orders (and easy set up!), customer service has been great! I've found that their prices are competitive with other companies so it makes sense why they have continued growth year after year.
Nothing really stands out as anything I dislike at this point in using them; however there might be something if you're looking into an alternative or haven't used them before but just want some feedback from someone who does use them regularly. If price isn't your main concern then look elsewhere because Hatch offers low cost options compared to many others which do not offer lower costs without sacrificing quality/service. Ordering cards, business stationary, etc., we get what our clients need quickly and affordably while providing excellent customer support when needed - no questions asked!