When the handset stopped working I contacted Motorola Solutions. The headphones fit my radio at work and I contacted Motorola before purchasing to confirm it would fit. The product comes with a 12 month warranty which Motorola does not honor as it was purchased from Revain. They gave me a phone number for Revain, which covers the warranty minus a $20 handling fee. I'm more disappointed that it doesn't work anymore than the return process.
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