I work with this software daily during my job at home office so i can remote in to our customers network from anywhere that has internet access as well! This allows me flexibility without having be tied up behind an actual desk or physical location which helps keep costs down while increasing efficiency within customer service departments!! The only thing about SSWPI would have been if they had more options of different types/categories when it comes time adding new sites (like we did recently) but other than those few minor issues its great.
If you are looking into getting some type off online support then look no further because what works best out there does not compare too much compared ti how easy their system was set-up by someone who knows exactly where all buttons need pushed just like clockwork everytime. Online Support Management System used mainly through phone calls & emails however sometimes also via texting since most people don't know very good English language skills.