I like that it is easy to use in terms of getting started with your customers by setting up surveys quickly (and we really needed this!). We have been able to get our customer feedback into more granular details than before! It has allowed me personally to easily see what my colleagues are doing too when they aren't around - great time saver as well!!. There were some issues at first but these got sorted pretty quick so no problems since then. Great solution once you do work out how all those pieces fit together though definitely give them plenty of trial if you haven’t used something similar previously or even just take their free demo version to try it yourself. Easy to set-up, good reporting features which allows us to give clear direction/feedback to developers who help improve products without having to go through multiple departments / different managers each week!