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Omaha
1 Level
71 Review
3 Karma

Review on Productroad by Jon Davidson

Revainrating 5 out of 5

Excellent tool for improving communication and understanding between teams

I like that it is easy to use in terms of getting started with your customers by setting up surveys quickly (and we really needed this!). We have been able to get our customer feedback into more granular details than before! It has allowed me personally to easily see what my colleagues are doing too when they aren't around - great time saver as well!!. There were some issues at first but these got sorted pretty quick so no problems since then. Great solution once you do work out how all those pieces fit together though definitely give them plenty of trial if you haven’t used something similar previously or even just take their free demo version to try it yourself. Easy to set-up, good reporting features which allows us to give clear direction/feedback to developers who help improve products without having to go through multiple departments / different managers each week!

img 1 attached to Productroad review by Jon Davidson



Pros
  • Ease Of Use
  • Ability To Gather Customer Feedback & User Survey Results Quickly
  • Reporting FeaturesAllows You More Detail Than Before In A Way That Makes SenceTo Everyone Involved For Better Decision making And AnalysisOf How Users Are Using The Services Or Software Available On Your WebsiteOr Any Other Service(s) They Requires Access Too
Cons
  • Not bad