The fact it can be used by multiple individuals at one time, makes me like it even more! It was easy for our group of 5 or so people who had different functions within the organization to use together during a training session. I cannot think of anything that I dislike about this product. Have not heard from anyone who has an issue with it either but then again we are all in IT. If you need something where everyone who needs access to certain documents/data can have them at once without having too many programs open, I would definitely look into SIMS. Keeping up with electronic medical records, patient tracking, etc. This software really helps us do just what the title states- keep track of everything related to health care!