Review on Experience Unmatched Surveillance With IMPORX Auto Tracking PTZ IP Camera - 20X Optical Zoom, 3MP 2560X1440, Waterproof, 500Ft Night Vision, Motion Detection, And More! by Matthew Sutton

I experienced several issues with camera set up.The software that came with the load disk would not link to the camera.The camera would NOT pick up the plugin after loading.Downloaded blue iris software demo from their website and finally got the camera to work.After loading the demo, the software that came with the camera worked, however the camera would not save any of the triggering or alarms inputs.The camera resolution is great , night vision awesome. 20x zoom great.The issue I have now is the auto tracking still does not work!So before you buy this particular camerathe contact phone number is in China!I have received no helpful assistance amazon support they were not much help their resources for my issue was limited as well as knowledge on the functions of the camera.Hook up in trying to get it to work was very aggravating to say the least.So these are the issues I experienced .Imporx replied back and it took a few days to coordinate by email because email between us were channeled through revain. They made efforts to get the camera to track or follow subjects in the cameras view. remotely. As I mentioned the camera resolution is great. The packaged soft ware not so much. revain should be more user friendly when their support contacts "lack" the knowledge and resources to assist with product support and should be more diligent in putting costumers in direct contact with the OEM.I've changed my rating from a 1 star to a 3 because imporx did and was responsive and made efforts to correct the issue. maybe I just received that one camera that fails to track.