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Review on StudioThomson by Jason Man

Revainrating 5 out of 5

Studio Thomson is a web design company based in London, UK.

I’ve had a great experience with StudioThomson. From the initial discovery of my project until today when my website was launched. All communication has been clear, fast and effective. They delivered exactly what they said they would and exceeded expectations. It is such a pleasure to work with them. They have made me feel valued and kept me involved throughout the whole process. They are truly passionate about what they do and put 100% into every project. Highly recommended! Their services are very cost-effective and reliable. When you find yourself stuck at some point during your development cycle, it's always a good idea to reach out to them because chances are there will be someone around who understands your situation better than anyone else. Also, one thing worth mentioning here is how friendly they are; after sending an email or submitting a ticket asking questions about something they did, within hours (or minutes) I received responses from either a live person via phone call/email or a reply to my ticket explaining everything thoroughly so as to help me solve whatever problem I might have encountered along the way.

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Pros
  • Their support team are quick to respond and understand your problems
  • Customer service is extremely efficient - I never felt overwhelmed by a request or question
Cons
  • Customer service representatives sometimes cannot communicate clearly, causing confusion
  • Documentation is not well organized and sometimes hard to read
  • It is not easy to learn their platform