The ability to be able to see my subscriber list in one place is very helpful! I can easily add or delete emails from our database without having to open multiple programs - it's nice that all of this information appears under "one roof". It would also help if there was an option for more detailed reporting (such as by day) instead of only daily summary reports at times when we're not actively monitoring things. Overall though so far everything has been great but maybe some customization options could have helped out with making us feel less overwhelmed? This application gives me peace-of mind knowing I don't need another program/website etc just to keep up on what people are doing online.