A call to the support service caused only annoyance. It looks like they recruited "effective managers" there. Judging by their answers, either my smartphone is to blame or I’m so crooked that I can’t cope with a perfectly working application and that in my case the service center will not help me in any way. Has some pros I bought this vacuum cleaner in October 2022. Initially I was very pleased. The vacuum cleaner met all, well, or almost all of my desires (the process of vacuuming and mopping the floor cannot be started at the same time, the container must be changed). Not very high (about 10 cm), vacuums well, wipes well, battery holds charge well, reusable fiber cloths. replacement brushes and filters, etc. Different cons: The app was ated about a year ago. When drawing a map, the cleaning field began to stand out with bright colors on which the path traveled by the robot was not very clearly visible, and it became somehow jerky. Somewhere it is drawn, and somewhere it is skipped. After another couple of months, the vacuum cleaner began to skip some areas, especially in the corners, then after a while it became problematic to start the robot during pauses between cleanings for more than 3 days (the robot is normally charged), i. E. app shows "Robot is offline. Can't work." Restarting Wi-Fi, the application, the phone, the robot itself and its base initially worked. But at the beginning of February 2022, these dances with a tambourine stopped helping. I tried to reinstall the application and then a bummer, the application does not want to work normally. Resetting the smartphone to factory settings did not work. Trying to launch the app from my wife's phone didn't help. When a device is added to the program, it normally perceives the QR code, and then, when connected to the network, it detects the device, performs initialization, but then does not want to register it in Smart Cload, and that's it. Connection failed. I started using the robot through the control panel. Not as convenient, but better than nothing. I continue to try to start the robot by reinstalling the application, but so far to no avail, you probably need to wait for it to be ated. Would it help?.
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