I like how easy it is for my entire department (about 20 people) as well as individual users or groups of individuals to use this tool so we can all communicate effectively through our feedback channels. The ability to keep track easily throughout each stage from initial idea/design concept submission until final product delivery has been very helpful during many projects over time at NCCIW. There are not any major downsides; however there could be slight improvements if needed but would only require some minor changes which isn't much hassle considering what they have already provided us! This program really does help make sure everyone knows about everything going forward and makes communication easier between departments.