The team at DITI is extremely knowledgeable in their field of cyber security with years of industry experience which makes it easy for them to understand our needs as an organization that has been through multiple acquisitions over time. They are also very quick learners when given new tools or training materials - they quickly get up speed with what we need/want from those resources. There have not really any downsides so far but I can think of ways some things could be improved (it's always possible). We needed help managing all aspects of network perimeter defense including threat detection and response using both Azure & AWS cloud platforms.