They are very responsive to questions, they have helped us with our specific needs as we transition from an employee benefit provider into self-pay (we had no choice).
I wish there were more options available in terms of billing methods when you're transitioning away from your previous insurance carrier but overall it's been great! We've seen cost savings already by using this product over other solutions we considered at first glance. It has allowed my team members who previously did not pay out themselves now do so without any issues or concerns about being billed incorrectly/late etc.. The ability to create custom reports which allows me to see exactly what each person paid vs how much was covered under plan premium payments - This gives them peace knowing if someone didn't contribute enough money towards premiums then i can adjust accordingly rather than having them think something went wrong wtihout realizing its because.