I. No actual instructions sent, just a newsletter. I have no idea. "This base will hold the ground and when NOT in place is, the carrier falls forward, whether empty or not. Pet inside or twist handle up or down. HOWEVER, this base will NOT stay in place. It is not fixed in carrier mounts: there are two protruding rods at the base that insert into two female rods at the bottom of the backpack. The bottom constantly falls out, there are no locking mechanisms. Not sure. Middle part like other backpacks. All it holds on to are the shoulder straps and I don't feel secure enough. not Safe for pets, the backpack can fall off you and won't hurt your back.Return.Return
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