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Israel, Jerusalem
1 Level
754 Review
29 Karma

Review on Yibuy by Peris Holland

Revainrating 3 out of 5

A Disappointing Shopping Experience at Yibuy's Online Store

My discovery of Yibuy's online store for instrument accessories, including guitar and bass accessories, was really exciting for me because I am a fan of music and want to become a musician. On the other hand, navigating via their website was not exactly an exciting experience for me. As soon as I opened the site, I was immediately struck by the disorganized layout, and navigating the site was really difficult. It took me a while to find what I was looking for because the search tool was unreliable and I had to look through many pages. The shopping trip got off to an unpleasant start, which was just the beginning of what would turn out to be an even more miserable experience overall. The product descriptions were just as annoying as the thing itself. They were lacking in essential particulars, and as a result, I was left with more questions than answers. When I couldn't find the information I required on one website, I would search for it on others, which was a tedious and time-consuming process. However, the process of checking out was the most difficult part. It took a long time for the pages to load, and the process was not intuitive at all. It was not apparent what information was necessary, and the page repeatedly timed out, which forced me to begin the process from the beginning. It was a vicious loop that made me want to give up and walk away from the situation. To make matters even worse, there was virtually no customer assistance available. Even after making a number of phone calls and sending a number of emails, I did not obtain a response. They acted as though they were uninterested in my business, which was an arrogant behavior on their part. My experience shopping at Yibuy's online store was, on the whole, one that was both unpleasant and disheartening. The website was badly designed, there was a lack of information, the checkout procedure was difficult, and there was no customer assistance available, all of which contributed to an unpleasant purchasing experience. Anyone who is interested in purchasing musical instruments and accessories online should steer clear of this retailer in my opinion.

Pros
  • Superior support for customers who need answers quickly.
Cons
  • Customer service is nonexistent, and calls and emails are not returned.