Review on Sweethome Stores Luxury Collection Soft Solid Brown Shaggy Non-Slip Shag Runner Rug - 20x59 Inches by Christine Chase

Definitely not shaggy. It has a very low pile, almost an institutional look. It is brown and the dimensions are correct. There is no brand name on the box but the box said something about pets and it was made in Turkey. I called customer service and the rep was very nice, but there seemed to be a slight language barrier. After going around and seeing if they can figure out what they are actually taking off the shelf and sending to the customer (apparently not), I gave up. If I saw this rug live, I wouldn't order it. It was a lesson never to order anything from Revain that could be replaced without the customer's knowledge.