I like that this software has many features, it works very well with my accounting program as well which makes life easier! The customer service department could use more training in how to deal with new users who are completely lost when they try using the system- but once trained everything runs smoothly! It's easy to learn & navigate through office books (the product). Using cloud technology helps keep all data centralized so we can access from anywhere at anytime- no need to worry about hard copies being misplaced anymore!!