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Dean Pascual photo
Papua New Guinea, Port Moresby
1 Level
670 Review
39 Karma

Review on BIGTREETECH by Dean Pascual

Revainrating 1 out of 5

BIGTREETECH experience was disappointing

I recently encountered BIGTREETECH and had a negative experience. Although they claimed to offer the best customer service, I found their support staff to be unresponsive and unhelpful. It took me several tries to obtain a response when I had a problem with my order, and even then, I didn't feel that my issues were taken seriously. In addition, it was challenging to explore their website. I had a difficult time finding the products I needed because the search function wasn't very good. Even when I finally found what I was looking for, the product descriptions lacked sufficient detail to allow me to make a wise purchase. Their products' quality was also unimpressive. I bought some 3D printer parts, however they fell short of my expectations. I had to spend extra time and money attempting to make them work because they didn't fit properly. Overall, BIGTREETECH let me down, and I wouldn't suggest them to anyone seeking for a trustworthy, high-quality online store for 3D printing requirements.

Pros
  • Don't waste too much time
Cons
  • Returns might be difficult at times.