I like how easy it is to use once you get used to it. It's not intuitive at first but after using for awhile its very user friendly! The thing i dislike most about this product is their customer service department because they are always so rude when answering questions or responding to emails. They also have no way to track your orders from them either which makes ordering products easier than ever before. Their prices aren't really bad considering what other companies charge for similar items (if any). You can be rest assured knowing everything will work great and last longer then expected if done correctly. We didn't realize we needed an entire separate alarm panel until our previous one died out completely in 6 months time without warning us beforehand. This was extremely frustrating especially since my supervisor had told me he would look into getting new ones installed ASAP. So far there has been nothing wrong nor did anything go missing during the install process.