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1 Level
777 Review
56 Karma

Review on DMG Online Marketing by Chakravarthi Ladner

Revainrating 5 out of 5

Excellent Customer Service and Training Provided

I like that they have been very thorough with their training process to ensure we understand what is required by us as customers/clients.

img 1 attached to DMG Online Marketing review by Chakravarthi Ladner

They are constantly thinking about how other companies do things differently but still deliver great results for our clients! The support has also always exceeded my expectations from initial contact all way up until now when it's time again for another year running this service at DMO online. There really isn't anything much more than just being an advocate / customer relationship manager which can be managed remotely so not having someone physically present means you need better communication methods - such as phone calls or video conferencing rather than emails alone where there may well be mistakes made especially if your speaking over email only instead using voice chats etc (which would make sense).

Pros
  • Easy access, quick response times within hours usually even in some cases 24hrs plus before getting back into me after long weekend breaks during school holidays & end of sem break periods..it was helpful :).The follow ups were prompt too.as far forward notice period goes..they've done pretty good job here...but sometimes could possibly go one step further
Cons
  • Almost everything is ok