The ease of use to get started was great! I am still learning how it works but so far everything is easy for me to figure out or learn as needed with training videos included in each module (which are very helpful). There's not much else i can say about this program because there isn't anything wrong yet other than maybe trying something different if you're looking for some additional features like scheduling etc.. If your searching for EMT software then look no further. They have what we need including our billing which makes things easier when dealing with insurance companies/payers!!