I like the way the Softmark team is always there to help you. There is always someone who is willing to assist you with anything you need. There is no way to get in touch with the owner or the CEO. The support team does not always seem to know what they are doing. Sometimes you have to go to the owners to get what you need. They are very helpful and friendly, but the support team can be a little slow at times. It is a great company to work for. I've enjoyed working with the team and I would definitely recommend them. I've learned a lot about the accounting and tax world.