They were able to identify where we needed more workflows or systems in place so as not have redundant information that was outdated! We didn't know how many vendors would be involved until they started building it out with our logo & color scheme already selected along w/ pricing plans etc...but once you see what is included its worth every penny spent!! The process took longer than expected but when all came together i found SO much better then I had anticipated. I like how easy it is to use and the customer support is superb! We have been able to implement so many different systems in our business and all of them have been very easy to integrate with each other. The only thing that I wish was better would be the price. It's probably because we are small but I would say that if you can afford it then go for it. The benefits are numerous. It has allowed us to streamline our processes and make it more efficient.