The best part about using this software is that even if I am new at my job it still allows me to teach myself all of the things in order to get better as an engineer. It can be tricky but once figured out its easy enough to use. It's also great because I don't have to waste tons of money going back to school just so i could learn how to utilize such an amazing program. If there were more tutorials or videos for users who are beginners then that would help us gain knowledge faster. It helps make our jobs much easier when we understand exactly what we're doing and why each step needs taken. I like how easy it is to use and that it's so customizable for my industry. The customer service can be improved on but it's still great overall. It would be nice if they had more templates available for our industry. We're working in concrete construction and there are many patterns that we have to draw up each day. It makes things easier when you don't have to spend time drawing your own patterns every time.