Now that the product is installed, it more than meets my expectations. The product does not support all MB W211 plug and play applications. during installation were: 1. The documentation for installation and operation is not clear2. If you have a fiber optic MOST system, you will need an additional part to convert the fiber to an analog signal. You must also disconnect the antenna from the vehicle and lay an antenna cable from the trunk to the device. Support is only available via email. On a positive note, they are very quick to respond to questions and go out of their way to resolve your concerns. Due to the complexity of the installation, I turned to a professional installer; expressly not plug and play. The only problem I encountered is the lack of a search function in the address book; Or I haven't found it yet. Other than that, this is a great product.
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