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Jordan, Amman
1 Level
706 Review
28 Karma

Review on CWM by Sean Santhanam

Revainrating 3 out of 5

There is Opportunity for Growth in the CWM Online Store's Customer Service and Product Quality

While the CWM online site does have a wide variety of home renovation supplies and kitchen fittings, I was recently disappointed by my transaction with them. The website was simple to use, however making a purchase was a nightmare. The things I received were of poor quality, and a few of them were even broken when they arrived. I had a bad experience with customer support; they were slow to respond and didn't appear to care about fixing the problems I was having. The CWM online store failed to meet my expectations, and I would not suggest it to others. If they value client retention, companies will work to enhance both customer service and product quality.

Pros
  • swift and dependable delivery.
Cons
  • Checkout procedure is a mess.