We received a refurbished model (didn't realize this when I bought it - my fault I didn't read the fine print). It was easy to set up wifi and phone. We need to get better at mapping. He had trouble moving around the room and hallway, he tends to get stuck (and should be able to get around the table leg) and we have to pick him up to send him home as he's the Can't find the way back to base, which isn't too far away. We have a ranch, only carpet in the living room and hallway. We have a dog that sheds and sometimes the fur is not picked up and we find clumps that we have to pick up afterwards. Well, if we put it in a bedroom with a wooden floor and crawl under the bed. Suction power could be better.