The ability to store all my forms in one place, I can look up customer info by number or last 4 for example! This system is great if you have many customers with different requirements/shredders available!! It's not as easy using this program compared to other programs out there like "My Info Manager" (I'm sure someone will compare them soon). If your looking into something that would help keep track everything then go ahead but it could be hard at first until getting use too. Great way to organize paperwork from multiple locations. ! The best thing about this is that it is very easy to use. It has all the features you need. I didn't have any problems with it at all. I would definitely recommend this product to anyone who needs to shred documents. There was nothing bad I could say about this product. It's just great. We were able to shred confidential documents for our customers without having to worry about them being leaked.