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Malaysia
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473 Review
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Review on Nicewell Food Scale: Accurate 22lb Digital Kitchen White Scale for Precision Cooking and Baking - Grams and Ounces, 1g/0.1oz Graduation, Tempered Glass by Stephanie Adams

Revainrating 5 out of 5

EXCELLENT response from customer service.

The scale I received first sometimes changed the weight measurement by 2-5 grams, I contacted customer service - they asked for a video and I provided a video that I just recorded from my phone. They agreed this was unacceptable, apologized and asked me if I would like a replacement (free) and/or a refund for the inconvenience. I asked for a replacement and it was sent immediately and I received it within two days. Absolutely free. I didn't even have to return my first purchase. Bella was the customer service rep that helped me and it was the best customer service I have ever received. I highly recommend trying the scale because if there is a defect or problem with the product, a new one will be sent within two days at no extra charge! Or they will refund the money if that would be preferable. This scale is great. Absolutely worth buying.

Pros
  • Multiple competitors
Cons
  • Can't remember