I like the customer support team. I have never had to wait for an answer. It's quick and efficient. I dislike the fact that the software is always behind. Sometimes I have to do things manually to get my documents to work. I wish this software would have been around when I started my business. I would definitely recommend. I have been able to use it to help keep my business organized. The biggest benefit is being able to print out documents. Paper documents are hard to organize and I can easily use this to keep track of them.