I have this under my desk for when I work, and average 2-4 miles a day. About once a week need to spray grease into the ball bearings as it gets a "thunk" when you pedal which gets very noisy. I emailed the company about the sound and they never responded, so would not rate their customer service high. Also, I thought the resistance was minimal until I discovered that you need to turn the dial completely around several times before you start feeling it.Besides this, I love it! If it didn't need the weekly upkeep I would give it 5 stars.
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