The best part is that it has been designed to be used by any level of an organization, from individuals through teams up until entire organizations! It's great being able at such short notice add new features or fix problems without having too many resources dedicated just towards this one feature/problem area - in fact you can have multiple issues under development all using different people with their own skillset but still keep track (and manage) them within your system as well so there are no gaps when someone leaves etc..
I would like more customisation options available e.g templates where we could create our forms quickly rather than going into each individual form field separately which takes time!! Also wish they had some sort of visual representation showing what fields were filled out previously instead relying only upon text logs.