I like that this is so flexible, allows for multiple ways of submission (paper-based or online). The interface could be more intuitive/easy if there were less options available at once - especially when trying to navigate between pages with lots going on! It's great because we can create specific certificates as needed; however sometimes they don't match up exactly how our instructors want them formatted which leads us into having another round of edits before sending certificate out again. We are solving two problems here 1) creating customized student course materials 2) providing accessibilty by allowing students who have limited computer skills to participate easily through self service tools (online submissions only!). This has been beneficial for both faculty members AND STUDENTS!! Our biggest win was being able to provide better accessibility services than what would otherwise exist outside campus community centers.