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New Zealand, Wellington
1 Level
706 Review
38 Karma

Review on Missgrace by Bryan Murphy

Revainrating 2 out of 5

What a Letdown Shopping at Missgrace Online Was for Me

I made a purchase from Missgrace not too long ago, and I was quite unsatisfied with my purchase and the service I received. My hopes for this web store were unfortunately dashed. Their selection of cosmetics and toiletries is impressive, however I had trouble navigating their website. Because of inadequate product descriptions, I had a hard time zeroing in on the precise items I needed. When I made my purchase, I was let down because it was not what I had hoped for. Products were of poor quality and did not perform as expected. Customer service also left me feeling let down because they ignored my product-related enquiries for an extended period of time. My order was damaged upon arrival, and there was a delay in shipping. I tried getting in touch with their support service about these problems, but they didn't seem very concerned or eager to help. The fact that I had to deal with these issues after spending so much money on the things was quite annoying. In general, working with Missgrace was a disappointment for me. Although they provide a wide variety of things, their website is not user-friendly, and the quality of their offerings is poor. They need to work on their delivery time and customer service. I will never shop at Missgrace again or suggest that anybody else do so.

Pros
  • Great for small home
Cons
  • Sad equipment