I like that it allows you to have conversations with people in real-time, without having them jump through hoops or make phone calls all at once! It can sometimes feel too overwhelming for some users if they aren't used everyday (especially since we're an ad tech agency). At this time there isn’t much of anything i dislike about pacomailer other than perhaps their website could use work but thats pretty minor stuff when compared against how easy is makes reaching out as well communicating internally really quick & efficiently.